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Have a question about enterprise plans, API limits, or custom features? Send us a message!
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Frequently Asked Support Questions
Everything you need to know about contacting customer support and technical assistance.
What is your guaranteed response time?
Our customer engineering team reviews all incoming inquiries within 2 to 4 hours during normal business operating hours. Pro and Enterprise tier subscribers receive prioritized live chat support with guaranteed SLAs under 1 hour.
Can I request custom social API integrations?
Yes! We frequently develop custom webhooks, dedicated API endpoints, and platform connections for marketing agencies and enterprise brands managing more than 50 social channels simultaneously.
How do I schedule an Enterprise live demo?
Submit the form above with your organization name and estimated monthly post volume. One of our dedicated account executives will coordinate an interactive screen-share demonstration tailored to your team workflows.
Where can I report security vulnerabilities?
We maintain a strict responsible disclosure program. If you discover a potential vulnerability or security concern, please submit a detailed summary to our security audit team for immediate verification.